This page contains answers to the most Frequently Asked Questions (FAQ) about Online License renewal.

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Frequently Asked Questions – FAQs

What conditions must be met to renew my license online?

To renew your license via the Online License Renewal System:

• Your license status must be due for renewal and in good standing.
  
• The earliest you may renew is on the first day of the month in which renewal is due.
• The latest you may renew online is midnight of your license expiration date.
• You must not have been convicted of any felonies in the past two years that have not already been reported to the ROC.
• You do not need to change your company name, entity (business type), company principal, or qualifying party information.
• You wish to renew your license for the standard two-year period.
• Your corporation or LLC is in good standing with the Arizona Corporation Commission.
• You must have a VISA, MasterCard, Discover, or American Express credit card, or a debit card bearing a VISA or MasterCard logo.

Are there any advantages to renewing my license online?

Here are just a few of the advantages.

• Fast:  No waiting in line or waiting on the mail service.
• Convenient:  Available any time of day or night, from any web-enabled computer in the world.
• Online status:  Update your licensing record immediately.

Is there an additional fee to renew my license online?

No, not currently.

I’ve just successfully completed my online license renewal. When will I receive my new identification card?

Your identification card will be mailed to you within a few weeks.

What do I do if I can’t finish my renewal transaction?

If you are unable to finish your online license renewal in one session, you will have to start over again when you can complete the online renewal in one session.

How can I change my residence and/or mailing address online?

You cannot change your address online.

What if the Online Renewal System is not available?

Service availability to the Online License Renewal System is dependent upon many conditions. As a result, ROC cannot guarantee constant System access.

Licensees are strongly cautioned not to postpone the entry of an Online License renewal transaction in the event that access to the system may be temporarily unavailable or experiencing slow or interrupted responses. Online License renewal transactions are considered to be late after midnight of the license expiration date, even if the transaction is in process at that time or the system is unavailable. All Online Renewal transactions will be monitored by the timing mechanisms of the Online Renewal License System and not the licensee's computer.

Conditions that may contribute to service outages include:

• System downtime for maintenance operations
• Unavailability of payment processing functions
• Internet interruptions by the Licensee's Internet service provider (ISP)
• Slow Internet response times due to peak usage
• Computer malfunctions or failures

• Power outages

While most instances of service unavailability are usually brief, extended outages may occur. If this is the case, transactions can be submitted via mail or in person at the Department’s offices.

How can I report an Online License Renewal System problem?

If you experience a problem using the Online License Renewal System, you should:

• Try again later if the problem was simply that the system was not available.
• If the problem persists and is not a question of system unavailability, DO NOT JEOPARDIZE your renewal status by waiting past your license expiration date to renew. Mail in your renewal application and fee or drop it off at the Registrar of Contractor’s offices.

You can report problems with the Online License Renewal System via email at the address below. Please do not use this address to communicate concerns which are not directly related to the System. Those communications should be referred to the Registrar of Contractor’s office. When reporting system problems, please provide a detailed description of the problem, including what you were trying to do when you encountered it, any error messages that were displayed, and the date and time it happened. Please provide your name and daytime phone number, in case we need to contact you for additional information.

Email addressrenew@azroc.gov

Does ROC keep my credit card information?

No, the Department does not keep any credit card information on file. All such information is securely maintained by the payment processing center, whose services the Department employs in support of the Online License Renewal System transactions.

Is using my credit card online safe?

Your online security is important to the Registrar of Contractors. That is why we are committed to keeping your personal information (including your credit card number) secure and confidential.

The Online License Renewal System is hosted on a secure Web server whose identity is certified by an industry leader in Web site trust services. When you logon to the system, your Logon information is sent over the Internet from your computer to ours using Secure Socket Layer (SSL) technology.

Once you have signed in, you can check that your Online License Renewal System session is secure in two ways:

· Look for the small padlock icon located in either the lower right- or left-hand corner of your browser window. A closed or locked padlock indicates a secure connection.

(Internet Explorer) or

· Look for the letters "https://" at the beginning of the Web site address. The "s" stands for secure.